Terms and conditions

1. About us

HeightFix is the trading name of Mikolaj Mis, a sole trader, based at 14 Hill Place, Dalkeith, Mayfield EH22 5QD. You can email [email protected] or call 07498 360605. We are not registered for VAT, so we don't charge VAT. We have public liability insurance.

In these terms, “we” and “us” mean HeightFix, and “you” means the person who accepts our quote. A “consumer” is someone who isn't buying for a business.

2. Estimates and quotes

Estimates and quotes are free.
A quote is a fixed price for the work it describes. Each quote shows the date it was made and how long it is valid for (usually 90 days). After that we may need to update the price before you can accept it.
Some quotes give you options to choose from. The price is the total of the work you choose.
Our price is based on what we could see and what you told us, including any photos. If we find something during the work that we couldn't have known about, such as rotten timber under slates, we'll stop, explain it and agree the cost with you before doing any extra work. The only exception is something that must be made safe straight away to prevent danger or further damage; we'll keep that to the minimum needed and tell you as soon as possible.
If you ask for extra work, we'll agree the price with you before we do it and add it to your final invoice.

3. Accepting a quote

You can accept a quote online (with the Accept button on your quote), by email, by text, by phone or in person. Our contract with you starts when you accept, and these terms are part of it.
You must be 18 or over and entitled to have the work done. If you rent, or the work is to a shared part of a building (such as a tenement roof or a common stair), you are responsible for getting permission from your landlord, factor or neighbours before we start, unless we agree in writing to arrange it.
Most repair work doesn't need planning permission or a building warrant. If yours might, we'll say so; getting it is your responsibility unless we agree otherwise.

4. Your right to cancel

If you are a consumer, you can cancel within 14 days of the day you accepted our quote, without giving a reason.
To cancel, tell us before the 14 days end: email [email protected], text or call 07498 360605, or write to us at 14 Hill Place, Dalkeith, Mayfield EH22 5QD. You can use our cancellation form, but you don't have to.
We won't start work during the 14 days unless you ask us to. If you do ask us to start early (by telling us by email or text) and then cancel, you'll pay for the work done up to the time you tell us, in proportion to the full price. Once the work is finished, you can no longer cancel.
If we owe you money after you cancel, we'll refund it within 14 days, using the same way you paid.
This right doesn't apply to urgent repairs you asked us to come out and do (for example making a leaking roof safe). It does apply to any other work we agree during that visit.
Business customers don't have this right to cancel.

5. Prices and paying

Our prices are in pounds. We are not registered for VAT, so no VAT is added.
Payment is due on the day the work is finished, unless your invoice gives a later date. If a job needs a deposit or stage payments (for example to buy materials), your quote will say so before you accept.
You can pay by bank transfer (the details are on your invoice; please use the invoice number as the reference), by card through the secure link on your invoice where we offer it (card payments are handled by Stripe), or in cash. We can email you a receipt for every payment.
If you think an invoice is wrong, tell us straight away, and please pay any part you don't dispute.
If you don't pay on time, we'll remind you. If it stays unpaid, we may pass the debt to a debt recovery service or take legal action to recover what you owe. If you are a business customer, we may also claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Carrying out the work

We'll agree a date with you. Start and finish times are our best estimate. Roof and high-level work needs safe weather, so we may need to move a date because of rain, wind or ice. We'll tell you as soon as we can, and there's no charge for this. If you need to rearrange, please give us as much notice as you can.
Please give us safe access to the work area and somewhere to park or unload nearby (tell us about parking restrictions or permits); move furniture and valuables away from the work area; tell us about anything hazardous (such as asbestos, fragile roofs, pets or alarms); and let us use water and electricity if the job needs them.
We'll keep the work area tidy and take away the waste from our work, unless your quote says otherwise.
We supply the materials in the quote. If you supply your own, we're not responsible for their quality or for faults they cause. Any manufacturer's guarantee on materials passes to you.
We may take photos before, during and after the work for our records and to show examples of our work. We never publish anything that shows who you are or the full address, and we'll take photos of your job down if you ask (see our privacy notice).

7. Our guarantee

We guarantee our workmanship for 60 days from the day the work is finished. If something we did turns out to be faulty in that time, tell us and we'll come back and put it right free of charge.
The guarantee doesn't cover materials you supplied, normal wear and tear, damage caused by other people, accidents or misuse, storm damage or extreme weather, parts of the building we didn't work on, or repairs we told you in writing were temporary.
Please tell us about a problem as soon as you notice it, and give us the chance to look at it and put it right before anyone else works on it; otherwise we may not be able to tell what went wrong.
This guarantee is in addition to your legal rights. By law, we must carry out our work with reasonable care and skill. If we don't, you can ask us to put it right or, if that isn't possible, to give you some money back. For free advice about your rights, contact Advice Direct Scotland (consumeradvice.scot) or, in England and Wales, Citizens Advice.

8. If something goes wrong

If we break these terms or don't use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. We are not responsible for loss or damage that isn't foreseeable.
We are insured for accidental damage to your property caused by our work.
We are not responsible for problems that were there before we started, such as hidden defects, but we'll tell you about any we find.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
If you are a business customer, we are not responsible for loss of profit, business or revenue.

9. Complaints

If you're not happy with our work or service, please tell us as soon as possible by email or phone. We'll reply within 5 working days and aim to sort it out within 14 days.

If we can't agree, you can get free, impartial advice from Advice Direct Scotland (consumeradvice.scot, 0808 164 6000) or, in England and Wales, Citizens Advice (citizensadvice.org.uk, 0808 223 1133).

10. Our website and your account

Please use our website lawfully, and don't try to break or misuse it.
If you create an account, give us accurate details, keep your password safe, and tell us if you think someone else has used your account. You can ask us to close your account at any time; we may close an account that is misused.
The links we send you to view a quote or invoice are private: anyone who has the link can view that document, so please don't share it. We may switch links off, and an invoice link stops working 30 days after the invoice is paid.
If you send us photos, you confirm you're allowed to share them. We only use them to quote for and carry out your job.
The text, photos and logo on our website belong to HeightFix. Please don't copy them without our permission.
We try to keep the website working, but we can't promise it will always be available or free of errors. We are not responsible for other websites we link to.

11. General

These terms are governed by the law of Scotland, and the Scottish courts can deal with any dispute. If you live elsewhere in the UK, you can also bring a claim in your local courts.
If a court decides that part of these terms can't be enforced, the rest still applies.
We may update these terms from time to time. The terms that apply to your job are the ones in place when you accepted your quote, so please keep a copy (you can print this page).
Our privacy notice explains how we use your personal information.